Privacy Policy

Last updated: September 2026

At LumaGuard Home, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you may have regarding your personal data.

1. Who Is Responsible for Your Personal Information?

LumaGuard Home is responsible for the processing of personal information collected through our website:

Website: lumaguardhome.com

LumaGuard Home
Grebbeberg 6
2402 ZD Alphen a/d Rijn
Netherlands

Email: info@lumaguardhome.com

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.

2. What Personal Information Do We Collect?

Depending on how you use our website, we may collect and process information including:

• First and last name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order information
• Products purchased
• Payment status and transaction information
• Return and refund information
• Customer service communications
• IP address
• Browser and device information
• Website activity and usage information
• Cookie and tracking information
• Marketing preferences

We do not intentionally collect sensitive personal information unless it is necessary and we have a valid legal basis to do so.

3. How Do We Use Your Personal Information?

a. Processing and Fulfilling Orders

We use your personal information to:

• Process your order
• Record and confirm payment
• Prepare and ship your order
• Send order and shipping updates
• Handle returns and refunds
• Provide customer support related to your purchase

The legal basis for this processing is generally the performance of our agreement with you.

b. Customer Service

When you contact us with a question, complaint or request, we may process the information you provide to respond to you and resolve the matter.

This processing may be based on performing our agreement with you or our legitimate interest in providing effective customer service.

c. Legal and Administrative Requirements

We may retain and process certain information to comply with accounting, tax, regulatory and other legal requirements.

The legal basis for this processing is compliance with a legal obligation.

d. Fraud Prevention and Security

We may process information to detect, prevent or investigate:

• Fraud
• Abuse
• Unauthorized transactions
• Security incidents
• Unauthorized access to our website or systems

Where applicable, this processing is based on our legitimate interest in protecting our business, customers and website.

e. Email Marketing

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address to send:

• Product updates
• Special offers
• Promotions
• News and marketing communications

Where consent is required, we will rely on your consent.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

f. Website Analytics and Advertising

With your consent where required, we may use cookies and similar technologies to:

• Analyze website activity
• Understand how visitors use our website
• Measure advertising performance
• Create audience segments
• Show more relevant advertisements
• Reach previous visitors through advertising platforms

Tracking technologies that legally require consent will only be activated after the required consent has been obtained.

4. Payments

Payments are processed through payment providers made available during checkout.

These providers may receive information necessary to:

• Process your payment
• Prevent fraud
• Comply with legal requirements

LumaGuard Home generally does not receive your complete credit card or banking details when those details are processed directly by the payment provider.

5. Shipping and Fulfillment

To fulfill your order, we may share necessary information with shipping carriers, fulfillment providers, warehouses and other logistics partners.

This information may include:

• Your name
• Shipping address
• Email address
• Telephone number
• Order details
• Information required to complete delivery

We only share information that is reasonably necessary for order fulfillment and delivery.

6. Service Providers

We may use third-party companies and service providers to operate our business and website.

These may include providers of:

• E-commerce software
• Website hosting
• Payment processing
• Email services
• Customer support
• Order fulfillment
• Shipping and logistics
• Analytics
• Advertising and marketing

These service providers may process personal information where necessary to provide their services to us and where a valid legal basis exists. Where required, appropriate data-processing agreements are used.

7. International Data Transfers

Some of our service providers may process personal information outside the Netherlands or the European Economic Area.

Where personal information is transferred outside the EEA and applicable law requires additional safeguards, we will use an appropriate transfer mechanism.

This may include:

• An adequacy decision
• Standard Contractual Clauses approved by the European Commission
• Other legally permitted safeguards

8. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.

For example:

• Order and invoice records: for the applicable statutory tax and accounting retention period
• Customer service records: for as long as reasonably necessary to handle your request and any related claims
• Account information: while your account remains active or until deletion can lawfully be completed
• Marketing information: until you withdraw consent or object to marketing
• Cookie and analytics information: according to the relevant cookie settings and service-provider retention periods

9. Cookies and Similar Technologies

LumaGuard Home uses or may use cookies and similar technologies.

These may include:

• Necessary cookies
• Functional cookies
• Analytics cookies
• Advertising and marketing cookies

Necessary cookies may be used without consent where they are required for the website to function or to provide a service you specifically request.

Where consent is legally required, we will request your permission before placing the relevant cookies or activating tracking technologies.

You can later change or withdraw your consent through the cookie settings available on our website.

10. Advertising and Marketing Platforms

With your consent where required, we may use third-party marketing and advertising services such as Meta, Google or similar platforms.

These providers may process information about your use of our website to:

• Measure advertising effectiveness
• Attribute sales or conversions
• Create marketing audiences
• Display advertising based on interests or previous website activity

We activate this type of tracking only where there is an appropriate legal basis.

11. Security

We use appropriate technical and organizational measures designed to protect personal information against:

• Loss
• Unauthorized access
• Unlawful processing
• Unauthorized disclosure
• Alteration
• Destruction

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw previously given consent
• Object to direct marketing

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

To exercise a privacy right, contact:

info@lumaguardhome.com

We may request additional information where reasonably necessary to confirm your identity.

13. Complaints

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You may also have the right to file a complaint with the relevant data protection authority.

For the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens.

Depending on where you live, you may also have the right to contact the data protection authority in your own country or jurisdiction.

14. Children’s Privacy

Our webshop is intended for individuals who are legally able to make purchases.

We do not knowingly collect personal information directly from children for marketing purposes without a valid legal basis.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time when:

• Our business practices change
• Our website changes
• Our service providers change
• Applicable laws or regulations change

The most current version of this Privacy Policy will be published on:

lumaguardhome.com

16. Contact

For questions about this Privacy Policy, your personal information or your privacy rights, please contact:

LumaGuard Home
Grebbeberg 6
2402 ZD Alphen a/d Rijn
Netherlands

Email: info@lumaguardhome.com
Website: lumaguardhome.com