Return Policy
Last updated: September 2026
At LumaGuard, we want you to feel confident about every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.
1. 30-Day Return Policy
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, please contact us within this 30-day period.
Returns requested after 30 days may not be accepted unless otherwise required by applicable law.
2. How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Your order number
- The product(s) you wish to return
You are not required to provide a reason for your return, although we appreciate your feedback.
Please do not send your order back before contacting us. We will provide you with the appropriate return instructions.
3. Return Address
Once your return has been approved, it should be sent to:
LumaGuard Home
Grebbeberg 6
2402 ZD Alphen a/d Rijn
Netherlands
Please make sure your return is properly packaged.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your refund has been completed.
4. Return Shipping Costs
Unless your product arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.
LumaGuard does not automatically provide a prepaid return label.
The customer is responsible for:
- Properly packaging the returned product
- Selecting an appropriate shipping carrier
- Paying the return shipping costs
- Correctly addressing the return shipment
If you received an incorrect, damaged or defective product, please contact us before returning it.
5. Condition of Returned Products
Returned products should be handled with reasonable care.
To qualify for a full refund, the product should preferably be returned:
- In good condition
- With all original parts and accessories
- Without avoidable damage
- In its original packaging where reasonably possible
You may inspect and test the product to determine whether it is suitable for you.
If the product has been used beyond what is reasonably necessary to inspect or test it and this results in damage or loss of value, we may reduce the refund where permitted by applicable law.
Examples may include:
- Physical damage caused after delivery
- Missing components or accessories
- Damage caused by improper installation
- Damage caused by misuse
- Unauthorized modifications
- Excessive wear or deterioration
6. Installed Products
We understand that LumaGuard products may need to be briefly installed or tested to determine whether they function as expected.
However, products that have been permanently modified, damaged during installation or altered in a way that materially reduces their value may not qualify for a full refund.
This does not affect your rights if the product itself was defective, damaged or incorrect when received.
7. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank, credit card provider or payment provider to make the funds available in your account.
Where applicable, any permitted reduction in value may be deducted from the refund.
8. Shipping and Priority Processing Fees
If you paid for an optional expedited or priority processing service, these additional fees are generally non-refundable once the service has been provided, except where otherwise required by applicable law.
If your entire order is returned, any refund of original standard shipping costs will be handled in accordance with applicable consumer law.
9. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos where possible
Please do not use the standard return procedure before contacting us.
We will review the issue and provide an appropriate solution, which may include a replacement, refund or another remedy depending on the circumstances.
10. Exchanges
We currently do not operate a separate exchange service.
If you would like a different product or quantity, you may return the eligible product under this Return Policy and place a new order through our website.
11. Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at:
We will do our best to cancel the order before it enters processing or shipping.
Once an order has already been processed or shipped, cancellation may no longer be possible and our normal return procedure will apply.
12. Mandatory Consumer Rights
Nothing in this Return Policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
13. Contact Us
If you have any questions about returns, refunds or your order, please contact us:
LumaGuard Home
Grebbeberg 6
2402 ZD Alphen a/d Rijn
Netherlands
Email: info@lumaguardhome.com
Website: lumaguardhome.com